Hello Grow Sow Greener. You have just asked for a review of the fulfilled order, and here it is. We purchased Sunflower Seeds 5kg on 11th October (Order No 9923). On 12th October we received an email to let us know that shipment was on its way. However, upon checking the DPD tracking number, they still had not received the parcel from yourselves. We waited for a few days and then sent an email to you to find out what was happening with the order, but received no reply back. We emailed a couple of times again a few days later and left a voice mail asking about the status of this order. We run a business and need the seeds asap. Yesterday, we sent yet another email requesting the order is cancelled and is refunded, but, again, received no reply. Unless there is a very good reason for not replying, this is such a bad customer service, and is also so disrespectful towards a customer, especially the one who has purchased from you many times over the past year. The product appears to be out of stock on your website. Instead of issuing an immediate refund for the out of stock product, you are keeping our money and not fulfilling your service. It has now been 13 days since we purchased the product, and we have had not a single communication email from yourselves. If we do not receive our refund, we will have no other option but to contact our bank or pursue a legal action. In addition, your non-existent, disrespectful customer service does not uphold the standards set by the OF&G, your Organic Certification Body, who will also be notified if this situation is not resolved amicably. No words to say of the utter disrespect shown to a customer.
I'm really sorry to have to write this as I wanted to give you the benefit of the doubt over what appeared to be an incident out of your control. In February you recalled the 1kg of Calebrese seeds and said I would receive a replacement. It took 9 months of me chasing you only for you to send me a 1kg bag from the original infected batch! I mean come on, how bad do you have to be to send out seeds knowingly they are potentially infected with ecoli? When I told you about this, you were quick to respond, saying I would receive another replacement and that it wasn't you, but the warehouse to blame. No seeds for another few weeks. I then finally got through to Olly on the phone who sounded like this was the first he'd heard and said he'd send the replacement seeds right away. He was even going to send other seeds as way of an apology. Again, nothing for two weeks and then miraculously a credit to my account for the price of a bag of 1kg seeds! But I have to go through and order and pay the postage, for a third time!! And now they're out of stock! You couldn't make it up! I'm going to report you to the food standards agency as I can't believe this is any way for a food supplier to be allowed to run. It's beyond shocking and potentially a danger to the health of the people who eat these seeds. You sounded like decent people so I'm sorry it's come to this. But you're ultimately responsible.
The products arrived and seemed good but there were no instructions. There doesn’t seem to be any support from the website and so I have emailed twice and had no reply. I hate leaving bad reviews for any business but the products purchased are useless without me knowing what to do with them.
The tendril Peashoots is my favourite for its seed quality, germination and growing
This was my first attempt at growing coriander microgreens. The seeds arrived promptly and look excellent, which is what I've come to expect from Grow Sow Greener. They have germinated well but are a bit sparse. I don't think that's anything to do with the seeds, but probably with my growing medium, which is jute. I'm going to try to see if I can grow them more densely using coir. I am, as usual, very happy with the product provided by this company.
I am not at all impressed that you are failing to honour your obligation to replace the full quantity of my original order of broccoli seeds. You still owe me 1kg of seeds to replace the unopened bag that was also affected by the recall - (AND you expected us to pay the postage for the small quantity you did offer!) I have contacted you over this several times and you have failed to reply. It is a very poor way to treat customers who have waited patiently for the replacement stock, which you now have available. At the very least you should be refunding the original payment for the remaining quantity. I have ordered from you for a number of years, but feel truly insulted by your treatment and will be looking elsewhere for future orders.
I have these growing on my windowsill all the time, as they are a tasty addition to any meal. Nice as they are or snipped into a green salad. Delicious!
I love basil from 'grow sow greener' seeds, as the seeds germinate well and grow into a vibrant and tasty basil plant.
All the seeds are so easy to grow and are great to add to meals. Delicious!
Delivery was very quick. Very good secure packaging. The seeds arrived nice, dry and look in great condition. They have a very good selection of product. I think, till something fails I will buy again from GSG. Can't wait to sow them.
I bought and Inkbird humidity controller which arrived in good packaging with no clear damage.
I plugged it into my setup and it instantly sparked and died. There was a smell of smoke in the air so I unplugged it and contacted the company straight away. Making a call and leaving a voicemail.
A few days went by and I hadn't received a call back so I sent an email to them. It's been a week or so since the email was sent and I've had no response there either.
I have ordered many seeds from Grow Sow Greener in the past and they have been fantastic l, however this time the 1kg seed bag was damaged in or before transit, so the bag was nearly empty on arrival. Not great for sprouting, but did make a wonderful box shaped maraca. I contacted Grow Sow Greener , but haven’t head back yet.
Good value and does the job just what I’ve come to expect from this seller
I don't like to complain, but have had a poor germination rate with these peas, i estimate 60 - 70% at most. Have also had quite a bit of mould. I could not find an information fact sheet on this variety although there are ones available for other varieties. Ive triedd to vary the medium, soak time, hydrogen peroxide wash etc but still not overly impressed.
Excellent seed and have got massive yields from this seed
This lid and mesh will last me a long time. It's been well thought through and very well made. Growsowgreener's growing systems are the best I've come across and now wouldn't use any other.
Growsowgreener 's integrity, research and care at getting their equipment to the highest functioning level possible at affordable prices is much appreciated. I wish I'd found their website sooner - after purchasing things from others that haven't been thought through or are of a lesser quality.
I ordered 5 bags of seeds. The bag of peas had been damaged, ripped open, and peas spilled out of the bag everywhere. I contacted the customer service email 2 times and got no response at all. This has left me with a damaged possibly contaminated bag of seeds, and wondering if I will get my money back or not. More work on my end than what its worth. I dont recommend using this company because of the service.
Excellent Germination and sparkling appearance. We will return to buy again and again. Need I say more?
Just had my first crop… I fully recommend having the sprouted alfalfa on peanut butter toast!
I am delighted with my Organic Broccoli seeds. They have germinated very quickly. Will purchase more when I finish this batch.
I recieved the liquid culture, injecting three jars. Each one contaminated in record time. I've rarely seen trichoderma monopolise grain as fast as this and I've never had it at this stage before.
Came as ordered very pleased with quality